24/7/365… whenever and wherever they are needed, that’s Thompson Electric’s Service Department.
The service department has been an instrumental part of Thompson Electric from the very beginning and that legacy continues on today. All of the offices for Thompson Electric have service departments, with a fleet of service trucks. The service department not only responds to emergency calls but takes care of clients that have an urgent “I need it done ASAP” project. The service department also takes care of our residential customers as well, from trouble shooting issues to wiring a new home, they have that “whatever it takes to get the job done” attitude.
Ryan Gilbert is the Service Manager and Judy Grimsley is the Assistant Service Manager for Sioux City, Pat Smith is the Service Manager and Marie Flanigan is the Service Dispatcher for Omaha and Jerry Jongeling is the Service Manager with assistance from Darryln Hamilton for Sioux Falls. All of our service managers have a unique set of skills, being able to identify what constitutes an emergency call, prioritizing the calls as they come in and the ability to reschedule and reassign the service staff daily and sometimes hourly. Working together as a team, the service managers and the field staff are always in communication, understanding changes happen and working together to find the best possible solution for our clients. We have the best service electricians around, always taking care of our client’s needs, which makes Thompson Electric’s service department the best.
The service department will always be an integral part of Thompson Electric, keeping true to our legacy. So, the next time you see a Thompson Electric Service Truck, after hours at a client’s facility or home, remember, we are providing a service and continuing a legacy that Alfred C. Thompson started in 1933.